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Active Duty , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| ARMY | 45 | 49 | 44 | 0 |
| NAVY | 44 | 52 | 45 | 1 |
| AIR FORCE | 46 | 50 | 46 | 0 |
| OTHER | 40 | 44 | 39 | -1 |
| NORTH | 39 | 43 | 38 | -1 |
| North Army | 39 | 40 | 38 | -1 |
| North Navy | 39 | 46 | 41 | 2 |
| North Air Force | 38 | 43 | 42 | 4 |
| North Other | 39 | 41 | 34 | -5 |
| SOUTH | 46 | 49 | 46 | 0 |
| South Army | 47 | 52 | 51 | 4 |
| South Navy | 46 | 50 | 48 | 3 |
| South Air Force | 47 | 48 | 45 | -2 |
| South Other | 45 | 43 | 36 | -9 |
| WEST | 47 | 55 | 46 | -1 |
| West Army | 46 | 56 | 44 | -3 |
| West Navy | 50 | 59 | 48 | -3 |
| West Air Force | 49 | 54 | 46 | -3 |
| West Other | 42 | 46 | 48 | 7 |
| OVERSEAS | 46 | 57 | 50 | 4 |
| Overseas Army | 54 | 54 | 47 | -7 |
| Overseas Navy | 45 | 67 | 47 | 2 |
| Overseas Air Force | 46 | 57 | 55 | 9 |
| Overseas Other | *** | *** | 56 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||