 |
 |
|||
|
Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 79 | 81 | 83 | 4 |
| CONUS MHS | 74 | 75 | 77 | 3 |
| ARMY | 73 | 77 | 77 | 3 |
| NAVY | 68 | 71 | 76 | 7 |
| AIR FORCE | 75 | 77 | 79 | 4 |
| OTHER | 75 | 78 | 75 | -1 |
| NORTH | 70 | 69 | 75 | 5 |
| North Army | 66 | 69 | 75 | 10 |
| North Navy | 66 | 66 | 75 | 9 |
| North Air Force | 71 | 73 | 73 | 2 |
| North Other | 76 | 72 | 76 | 0 |
| SOUTH | 75 | 78 | 78 | 3 |
| South Army | 76 | 82 | 76 | 0 |
| South Navy | 67 | 74 | 78 | 10 |
| South Air Force | 79 | 77 | 79 | 0 |
| South Other | 75 | 79 | 78 | 3 |
| WEST | 76 | 80 | 77 | 1 |
| West Army | 76 | 80 | 81 | 5 |
| West Navy | 74 | 78 | 75 | 1 |
| West Air Force | 75 | 79 | 82 | 8 |
| West Other | 80 | 83 | 67 | -12 |
| OVERSEAS | 67 | 77 | 76 | 8 |
| Overseas Army | 80 | 78 | 74 | -5 |
| Overseas Navy | 62 | 67 | 77 | 15 |
| Overseas Air Force | 68 | 72 | 81 | 13 |
| Overseas Other | *** | *** | 70 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||