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Active Duty , All Regions Claims Processing Claims Handled Correctly |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 83 | 85 | 86 | 3 |
| CONUS MHS | 77 | 78 | 77 | 0 |
| ARMY | 77 | 79 | 77 | -1 |
| NAVY | 73 | 76 | 77 | 4 |
| AIR FORCE | 77 | 79 | 81 | 4 |
| OTHER | 80 | 80 | 75 | -5 |
| NORTH | 72 | 71 | 74 | 2 |
| North Army | 70 | 75 | 73 | 3 |
| North Navy | 70 | 70 | 75 | 4 |
| North Air Force | 67 | 75 | 73 | 7 |
| North Other | 78 | 68 | 75 | -3 |
| SOUTH | 80 | 82 | 78 | -2 |
| South Army | 80 | 82 | 77 | -3 |
| South Navy | 75 | 81 | 74 | 0 |
| South Air Force | 81 | 79 | 82 | 1 |
| South Other | 86 | 86 | 78 | -7 |
| WEST | 80 | 83 | 80 | 0 |
| West Army | 82 | 81 | 79 | -3 |
| West Navy | 78 | 83 | 85 | 6 |
| West Air Force | 79 | 82 | 83 | 4 |
| West Other | 80 | 87 | 70 | -9 |
| OVERSEAS | 75 | 79 | 78 | 3 |
| Overseas Army | 82 | 77 | 79 | -3 |
| Overseas Navy | 65 | 73 | 75 | 10 |
| Overseas Air Force | 73 | 74 | 82 | 9 |
| Overseas Other | *** | *** | 76 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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