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Active Duty , South Army
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 64 62 84 84 51 77 47 53 62 64 86 73
ARMY 62 59 82 82 52 77 47 49 63 63 83 73
SOUTH 65 63 85 85 55 78 50 53 60 65 87 74
South Army 63 60 82 83 57 77 48 50 63 64 84 73
Bayne-Jones ACH 60 62 67 81 *** *** 41 42 *** 64 81 67
Brooke AMC 69 65 85 88 *** *** 64 61 68 61 94 84
Darnall ACH 64 63 90 87 63 75 55 53 51 69 82 67
Eisenhower AMC 61 55 79 84 62 81 47 50 64 57 87 80
Fox AHC 73 72 89 89 *** *** 58 70 *** *** 92 81
Lyster ACH 59 59 79 82 *** *** 40 43 *** 58 92 82
Martin ACH 65 63 78 84 *** *** 41 49 67 60 86 69
Moncrief ACH 72 66 85 84 *** *** 53 59 75 71 87 70
Reynolds ACH 66 61 82 82 *** *** 44 49 *** 65 81 71
Winn ACH 53 51 72 73 42 67 40 41 69 57 82 75
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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