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Active Duty , South Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| ARMY | 45 | 49 | 44 | 0 |
| SOUTH | 46 | 49 | 46 | 0 |
| South Army | 47 | 52 | 51 | 4 |
| Bayne-Jones ACH | *** | *** | *** | *** |
| Brooke AMC | *** | *** | *** | *** |
| Darnall ACH | 33 | 60 | 61 | 27 |
| Eisenhower AMC | 43 | 57 | 47 | 4 |
| Fox AHC | *** | *** | *** | *** |
| Lyster ACH | *** | *** | *** | *** |
| Martin ACH | *** | *** | *** | *** |
| Moncrief ACH | *** | *** | *** | *** |
| Reynolds ACH | *** | *** | 62 | *** |
| Winn ACH | 41 | *** | 24 | -17 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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