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Active Duty , South Navy
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 64 62 84 84 51 77 47 53 62 64 86 73
NAVY 65 61 84 85 54 76 46 53 63 62 85 70
SOUTH 65 63 85 85 55 78 50 53 60 65 87 74
South Navy 67 66 86 88 54 76 52 55 63 67 88 74
NH Beaufort 69 60 86 83 *** *** 52 55 *** *** 82 68
NH Charleston 68 79 89 91 *** *** 57 61 *** *** 90 85
NH Corpus Christi 57 57 83 85 49 70 50 51 62 58 90 76
NH Jacksonville 72 67 90 90 58 84 53 55 64 63 88 77
NH Pensacola 66 69 86 87 53 76 49 52 63 73 90 69
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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