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Active Duty , West Army Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 44 | 43 | 67 |
| ARMY | 43 | 44 | 68 |
| WEST | 43 | 46 | 66 |
| West Army | 40 | 44 | 68 |
| Bassett ACH | *** | *** | *** |
| Evans ACH | *** | 48 | 69 |
| Irwin ACH | *** | 35 | 67 |
| L. Wood ACH | *** | *** | *** |
| Madigan AMC | 40 | 52 | 71 |
| Munson AHC | 25 | 39 | 71 |
| R W Bliss AHC | 39 | 43 | 73 |
| Tripler AMC | *** | *** | *** |
| Weed ACH | *** | *** | 67 |
| William Beaumont AMC | *** | *** | *** |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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