 |
 |
|||
|
Active Duty , West Army Customer Service Problem Getting Help from Customer Service |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| ARMY | 45 | 49 | 44 | 0 |
| WEST | 47 | 55 | 46 | -1 |
| West Army | 46 | 56 | 44 | -3 |
| Bassett ACH | *** | *** | *** | *** |
| Evans ACH | 51 | *** | 48 | -2 |
| Irwin ACH | 43 | *** | 35 | -9 |
| L. Wood ACH | *** | *** | *** | *** |
| Madigan AMC | *** | 67 | 52 | *** |
| Munson AHC | 57 | 53 | 39 | -18 |
| R W Bliss AHC | 47 | 47 | 43 | -3 |
| Tripler AMC | *** | *** | *** | *** |
| Weed ACH | 54 | 63 | *** | *** |
| William Beaumont AMC | *** | 51 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||