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Active Duty , West Army
Claims Processing

Claims Handled in a Reasonable Time
  2002 2003 2004 TREND
Benchmark 79 81 83 4
CONUS MHS 74 75 77 3
ARMY 73 77 77 3
WEST 76 80 77 1
West Army 76 80 81 5
Bassett ACH *** *** *** ***
Evans ACH *** *** *** ***
Irwin ACH *** *** 77 ***
L. Wood ACH *** *** *** ***
Madigan AMC *** *** 82 ***
Munson AHC 70 69 63 -7
R W Bliss AHC 84 86 89 5
Tripler AMC *** *** *** ***
Weed ACH 82 *** *** ***
William Beaumont AMC *** *** *** ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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