 |
 |
|||
|
Active Duty , West Navy Customer Service Problem Getting Help from Customer Service |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| NAVY | 44 | 52 | 45 | 1 |
| WEST | 47 | 55 | 46 | -1 |
| West Navy | 50 | 59 | 48 | -3 |
| NH Bremerton | *** | *** | 42 | *** |
| NH Camp Pendleton | 56 | *** | 53 | -3 |
| NH LeMoore | *** | *** | *** | *** |
| NH Oak Harbor | *** | *** | *** | *** |
| NH Twentynine Palms | *** | *** | *** | *** |
| NMC San Diego | 44 | 63 | 53 | 9 |
| NMCL Pearl Harbor | 55 | *** | 50 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||