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Active Duty , West Air Force
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 64 62 84 84 51 77 47 53 62 64 86 73
AIR FORCE 66 62 86 85 54 80 50 53 57 67 89 80
WEST 65 62 83 84 52 78 48 52 61 65 85 74
West Air Force 66 63 86 86 52 83 51 53 57 69 89 79
10th Med Grp-USAF Academy 65 59 84 89 *** *** 38 46 *** 78 77 86
15th Med Grp-Hickam 71 66 87 87 54 80 58 60 54 67 94 81
21st Med Grp-Peterson 67 63 83 88 55 80 51 55 62 73 94 83
22nd Med Grp-McConnell 67 69 83 86 57 73 54 60 68 71 89 76
28th Med Grp-Ellsworth 67 54 82 85 43 65 45 54 68 71 85 70
30th Med Grp-Vandenberg 61 65 79 82 *** *** 52 40 31 57 89 92
341st Med Grp-Malmstrom 69 74 84 82 *** *** 46 42 48 *** 87 76
355th Med Grp-Davis Monthan 71 70 86 89 49 90 54 58 56 78 86 67
366th Med Grp-Mountain Home 64 57 81 86 64 81 47 56 71 61 84 77
377th Med Grp-Kirtland 61 61 87 88 54 80 50 47 59 61 90 87
3rd Med Grp-Elmendorf 65 64 91 85 54 *** 46 62 54 74 91 88
509th Med Grp-Whiteman 72 68 88 86 *** 90 57 55 66 78 92 80
55th Med Grp-Offutt 66 69 87 84 43 82 53 61 65 75 86 83
56th Med Grp-Luke 72 64 91 88 *** *** 48 56 58 67 87 68
5th Med Grp-Minot 74 71 85 84 *** *** 53 54 64 *** 80 69
60th Med Grp-Travis 63 56 81 88 40 *** 49 44 50 65 88 84
61st Med Squad-Los Angeles 53 57 92 85 *** *** 42 52 *** 61 89 71
71st Med Grp-Vance 74 68 85 87 *** *** 45 55 *** *** 84 83
75th Med Grp-Hill 74 69 90 85 54 87 62 61 62 77 88 86
90th Med Grp-F.E. Warren 66 69 90 87 *** *** 55 63 *** *** 86 78
92nd Med Grp-Fairchild 63 65 90 87 51 85 50 57 60 74 85 79
95th Med Grp-Edwards 55 63 88 86 *** *** 50 49 *** 65 92 80
99th Med Grp-O'Callaghan Hosp 66 63 85 85 *** *** 54 50 54 74 90 78
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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