Active Duty , West Air Force
Courteous and Helpful Office Staff
2004
Courteous and Respectful
Helpful
Benchmark
93
88
CONUS MHS
89
79
AIR FORCE
91
82
WEST
88
79
West Air Force
91
81
10th Med Grp-USAF Academy
90
79
15th Med Grp-Hickam
91
83
21st Med Grp-Peterson
87
79
22nd Med Grp-McConnell
87
79
28th Med Grp-Ellsworth
89
75
30th Med Grp-Vandenberg
91
67
341st Med Grp-Malmstrom
87
81
355th Med Grp-Davis Monthan
89
82
366th Med Grp-Mountain Home
86
76
377th Med Grp-Kirtland
90
85
3rd Med Grp-Elmendorf
97
85
509th Med Grp-Whiteman
93
84
55th Med Grp-Offutt
94
80
56th Med Grp-Luke
97
85
5th Med Grp-Minot
87
83
60th Med Grp-Travis
88
74
61st Med Squad-Los Angeles
97
87
71st Med Grp-Vance
88
82
75th Med Grp-Hill
94
87
90th Med Grp-F.E. Warren
93
87
92nd Med Grp-Fairchild
95
85
95th Med Grp-Edwards
98
78
99th Med Grp-O'Callaghan Hosp
88
82
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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