Active Duty , Customer Service , West Air Force


Active Duty , West Air Force Customer Service Problem Getting Help from Customer Service
	2002	2003	2004	TREND
Benchmark	58	59	61	4
CONUS MHS	44	48	43	0
AIR FORCE	46	50	46	0
WEST	47	55	46	-1
West Air Force	49	54	46	-3
10th Med Grp-USAF Academy	46	*******	*******	*******
15th Med Grp-Hickam	62	54	49	-13
21st Med Grp-Peterson	*******	*******	49	*******
22nd Med Grp-McConnell	50	56	58	8
28th Med Grp-Ellsworth	56	64	35	-21
30th Med Grp-Vandenberg	*******	*******	61	*******
341st Med Grp-Malmstrom	*******	67	*******	*******
355th Med Grp-Davis Monthan	44	67	39	-5
366th Med Grp-Mountain Home	58	61	62	3
377th Med Grp-Kirtland	44	20	53	8
3rd Med Grp-Elmendorf	53	67	51	-2
509th Med Grp-Whiteman	*******	*******	66	*******
55th Med Grp-Offutt	45	60	48	4
56th Med Grp-Luke	45	*******	*******	*******
5th Med Grp-Minot	*******	*******	*******	*******
60th Med Grp-Travis	*******	*******	30	*******
61st Med Squad-Los Angeles	*******	*******	52	*******
71st Med Grp-Vance	*******	*******	*******	*******
75th Med Grp-Hill	58	55	48	-10
90th Med Grp-F.E. Warren	41	*******	*******	*******
92nd Med Grp-Fairchild	49	52	40	-9
95th Med Grp-Edwards	*******	*******	*******	*******
99th Med Grp-O'Callaghan Hosp	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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