Active Duty , Customer Service , West Air Force


Active Duty , West Air Force Customer Service Problem with Paperwork
	2002	2003	2004	TREND*
Benchmark	56	59	71	15
CONUS MHS	53	51	67	14
AIR FORCE	54	55	70	16
WEST	57	55	66	9
West Air Force	50	56	68	18
10th Med Grp-USAF Academy	55	*******	*******	*******
15th Med Grp-Hickam	60	49	71	11
21st Med Grp-Peterson	*******	*******	67	*******
22nd Med Grp-McConnell	69	55	*******	*******
28th Med Grp-Ellsworth	21	*******	65	44
30th Med Grp-Vandenberg	*******	*******	*******	*******
341st Med Grp-Malmstrom	*******	*******	*******	*******
355th Med Grp-Davis Monthan	56	40	71	14
366th Med Grp-Mountain Home	45	62	73	28
377th Med Grp-Kirtland	52	*******	63	11
3rd Med Grp-Elmendorf	59	45	67	8
509th Med Grp-Whiteman	*******	*******	73	*******
55th Med Grp-Offutt	46	48	61	15
56th Med Grp-Luke	46	*******	*******	*******
5th Med Grp-Minot	*******	*******	*******	*******
60th Med Grp-Travis	*******	*******	57	*******
61st Med Squad-Los Angeles	*******	*******	*******	*******
71st Med Grp-Vance	*******	*******	*******	*******
75th Med Grp-Hill	55	53	*******	*******
90th Med Grp-F.E. Warren	53	*******	*******	*******
92nd Med Grp-Fairchild	51	55	69	18
95th Med Grp-Edwards	*******	*******	*******	*******
99th Med Grp-O'Callaghan Hosp	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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