Active Duty , West Air Force
Claims Processing
2004
Claims Handled in a Reasonable Time
Claims Handled Correctly
Benchmark
83
86
CONUS MHS
77
77
AIR FORCE
79
81
WEST
77
80
West Air Force
82
83
10th Med Grp-USAF Academy
***
***
15th Med Grp-Hickam
74
86
21st Med Grp-Peterson
76
85
22nd Med Grp-McConnell
76
71
28th Med Grp-Ellsworth
65
64
30th Med Grp-Vandenberg
***
***
341st Med Grp-Malmstrom
***
***
355th Med Grp-Davis Monthan
87
93
366th Med Grp-Mountain Home
79
83
377th Med Grp-Kirtland
80
80
3rd Med Grp-Elmendorf
***
***
509th Med Grp-Whiteman
89
91
55th Med Grp-Offutt
76
89
56th Med Grp-Luke
***
***
5th Med Grp-Minot
***
***
60th Med Grp-Travis
***
***
61st Med Squad-Los Angeles
***
***
71st Med Grp-Vance
***
***
75th Med Grp-Hill
89
86
90th Med Grp-F.E. Warren
***
***
92nd Med Grp-Fairchild
82
87
95th Med Grp-Edwards
***
***
99th Med Grp-O'Callaghan Hosp
***
***
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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