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Active Duty , Overseas Army Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 44 | 43 | 67 |
| ARMY | 43 | 44 | 68 |
| OVERSEAS | 50 | 50 | 68 |
| Overseas Army | 47 | 47 | 67 |
| 121st Gen Hosp-Seoul | 59 | 55 | 65 |
| Heidelberg Meddac | *** | 34 | 63 |
| Landstuhl Regional Medcen | *** | 47 | 67 |
| Wuerzburg Meddac | *** | *** | 77 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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