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Active Duty , Overseas Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 46 | 47 | 44 | -1 |
| ARMY | 48 | 50 | 43 | -5 |
| OVERSEAS | 48 | 52 | 50 | 2 |
| Overseas Army | 54 | 54 | 47 | -7 |
| 121st Gen Hosp-Seoul | 71 | 41 | 59 | -12 |
| Heidelberg Meddac | 41 | *** | *** | *** |
| Landstuhl Regional Medcen | *** | *** | *** | *** |
| Wuerzburg Meddac | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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