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Active Duty , Overseas Navy
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 64 62 84 84 51 77 47 53 62 64 86 73
NAVY 65 61 84 85 54 76 46 53 63 62 85 70
OVERSEAS 66 65 86 86 56 77 50 53 59 61 85 73
Overseas Navy 68 68 85 88 55 76 48 55 63 62 85 72
NH Guam-Agana 71 75 93 94 *** *** 53 55 *** *** 87 65
NH Okinawa 67 66 87 87 *** *** 43 57 61 63 86 61
NH Yokosuka 68 66 83 90 57 *** 46 52 64 56 79 72
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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