 |
 |
|||
|
Active Duty , Overseas Air Force Customer Service Problem Getting Help from Customer Service |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| AIR FORCE | 46 | 50 | 46 | 0 |
| OVERSEAS | 46 | 57 | 50 | 4 |
| Overseas Air Force | 46 | 57 | 55 | 9 |
| 18th Med Grp-Kadena AB | 56 | *** | *** | *** |
| 35th Med Grp-Misawa | *** | *** | *** | *** |
| 374th Med Grp-Yokota AB | *** | *** | *** | *** |
| 48th Med Grp-Lakenheath | 44 | *** | *** | *** |
| 51st Med Grp-Osan AB | 49 | *** | *** | *** |
| 52nd Med Grp-Spangdahlem | 48 | 50 | 51 | 3 |
| 86th Med Grp-Ramstein | 48 | 56 | 44 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||