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Active Duty , Overseas Other
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 64 62 84 84 51 77 47 53 62 64 86 73
OTHER 65 72 89 90 47 75 47 61 63 64 89 68
OVERSEAS 66 65 86 86 56 77 50 53 59 61 85 73
Overseas Other 69 66 90 87 55 73 47 56 61 57 88 77
Out of Catchment OCONUS Region 67 66 88 86 54 72 48 57 64 52 84 76
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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