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Active Duty , Overseas Other Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| OTHER | 40 | 44 | 39 | -1 |
| OVERSEAS | 46 | 57 | 50 | 4 |
| Overseas Other | *** | *** | 56 | *** |
| Out of Catchment OCONUS Region | *** | *** | 57 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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