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Active Duty , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 46 | 47 | 44 | -1 |
| ARMY | 48 | 50 | 43 | -5 |
| NORTH | 43 | 43 | 43 | 0 |
| North Army | 45 | 45 | 36 | -8 |
| Blanchfield ACH | *** | *** | 49 | *** |
| Dewitt ACH | 42 | *** | 34 | -9 |
| Guthrie AHC | 42 | 57 | 49 | 7 |
| Ireland ACH | 58 | *** | 26 | -33 |
| Keller ACH | *** | *** | *** | *** |
| Kimbrough Amb Car Cen-Ft Meade | 44 | 60 | 33 | -11 |
| McDonald ACH | *** | *** | *** | *** |
| Walter Reed AMC | 26 | 40 | 33 | 7 |
| Womack AMC | 50 | 52 | 28 | -22 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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