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Active Duty , North Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 44 | 48 | 43 | 0 |
| ARMY | 45 | 49 | 44 | 0 |
| NORTH | 39 | 43 | 38 | -1 |
| North Army | 39 | 40 | 38 | -1 |
| Blanchfield ACH | 47 | *** | 27 | -20 |
| Dewitt ACH | 42 | 45 | 43 | 1 |
| Guthrie AHC | 40 | 46 | 41 | 1 |
| Ireland ACH | 56 | 44 | 44 | -11 |
| Keller ACH | 15 | *** | *** | *** |
| Kimbrough Amb Car Cen-Ft Meade | 30 | 46 | 40 | 10 |
| McDonald ACH | *** | *** | *** | *** |
| Walter Reed AMC | 25 | 38 | 46 | 21 |
| Womack AMC | 35 | 36 | 35 | 0 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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