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Active Duty , North Navy Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 46 | 47 | 44 | -1 |
| NAVY | 47 | 49 | 50 | 3 |
| NORTH | 43 | 43 | 43 | 0 |
| North Navy | 45 | 41 | 51 | 6 |
| NH Camp Lejeune | *** | *** | *** | *** |
| NH Cherry Point | *** | *** | *** | *** |
| NH Great Lakes | *** | *** | *** | *** |
| NMC Portsmouth | 48 | 41 | 52 | 4 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Quantico | 31 | 49 | 40 | 10 |
| NNMC Bethesda | 47 | 54 | 43 | -4 |
| Naval Health Care New England | 41 | 44 | 46 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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