Active Duty , Customer Service , North Navy


Active Duty , North Navy Customer Service Problem Getting Help from Customer Service
	2002	2003	2004	TREND
Benchmark	58	59	61	4
CONUS MHS	44	48	43	0
NAVY	44	52	45	1
NORTH	39	43	38	-1
North Navy	39	46	41	2
NH Camp Lejeune	33	*******	*******	*******
NH Cherry Point	*******	*******	*******	*******
NH Great Lakes	59	41	*******	*******
NMC Portsmouth	43	45	43	0
NMCL Annapolis	*******	*******	*******	*******
NMCL Quantico	21	44	31	11
NNMC Bethesda	33	52	52	18
Naval Health Care New England	43	48	45	2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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