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Active Duty , North Navy Claims Processing Claims Handled Correctly |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 83 | 85 | 86 | 3 |
| CONUS MHS | 77 | 78 | 77 | 0 |
| NAVY | 73 | 76 | 77 | 4 |
| NORTH | 72 | 71 | 74 | 2 |
| North Navy | 70 | 70 | 75 | 4 |
| NH Camp Lejeune | *** | *** | *** | *** |
| NH Cherry Point | *** | *** | *** | *** |
| NH Great Lakes | *** | 62 | *** | *** |
| NMC Portsmouth | 81 | 68 | 80 | -1 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Quantico | 62 | 78 | 60 | -2 |
| NNMC Bethesda | 60 | 71 | 91 | 30 |
| Naval Health Care New England | 70 | 74 | 71 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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