Active Duty , Customer Service , North Air Force


Active Duty , North Air Force Customer Service Problem Finding/Understanding Written Material
	2002	2003	2004	TREND
Benchmark	57	55	55	-2
CONUS MHS	46	47	44	-1
AIR FORCE	46	50	46	0
NORTH	43	43	43	0
North Air Force	42	52	44	2
1st Med Grp-Langley	*******	*******	*******	*******
305th Med Grp-McGuire	49	50	44	-5
375th Med Grp-Scott	42	45	47	4
436th Med Grp-Dover	49	*******	48	-2
4th Med Grp-Seymour Johnson	45	54	42	-4
66th Med Grp-Hanscom	34	*******	40	6
74th Med Grp-Wright-Patterson	*******	*******	42	*******
89th Med Grp-Andrews	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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