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Active Duty Dependents , All Regions Courteous and Helpful Office Staff |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 90 | 90 | 91 | 1 |
| CONUS MHS | 85 | 85 | 83 | -1 |
| ARMY | 82 | 82 | 79 | -3 |
| NAVY | 85 | 84 | 84 | -1 |
| AIR FORCE | 85 | 86 | 84 | -1 |
| OTHER | 87 | 88 | 87 | 0 |
| NORTH | 85 | 84 | 80 | -4 |
| North Army | 82 | 80 | 74 | -8 |
| North Navy | 85 | 85 | 83 | -2 |
| North Air Force | 83 | 84 | 80 | -3 |
| North Other | 89 | 88 | 85 | -5 |
| SOUTH | 84 | 85 | 85 | 1 |
| South Army | 80 | 83 | 82 | 2 |
| South Navy | 86 | 85 | 84 | -1 |
| South Air Force | 86 | 86 | 85 | -1 |
| South Other | 87 | 88 | 88 | 1 |
| WEST | 85 | 85 | 85 | 0 |
| West Army | 83 | 85 | 82 | -1 |
| West Navy | 86 | 83 | 85 | -1 |
| West Air Force | 85 | 86 | 84 | -1 |
| West Other | 87 | 88 | 88 | 2 |
| OVERSEAS | 85 | 85 | 84 | 0 |
| Overseas Army | 84 | 82 | 81 | -3 |
| Overseas Navy | 86 | 82 | 85 | 0 |
| Overseas Air Force | 86 | 88 | 86 | 0 |
| Overseas Other | 82 | 92 | 91 | 9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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