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Active Duty Dependents , All Regions
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 47 49 73
ARMY 53 53 76
NAVY 50 47 74
AIR FORCE 50 50 78
OTHER 40 47 67
NORTH 44 42 70
North Army 51 46 71
North Navy 46 46 71
North Air Force 47 45 77
North Other 37 37 67
SOUTH 48 52 74
South Army 58 58 79
South Navy 48 50 73
South Air Force 48 50 78
South Other 42 49 66
WEST 49 54 74
West Army 53 58 75
West Navy 54 46 77
West Air Force 51 53 77
West Other 40 59 69
OVERSEAS 53 55 82
Overseas Army 53 55 83
Overseas Navy 60 63 88
Overseas Air Force 55 51 83
Overseas Other *** *** ***
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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