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Active Duty Dependents , All Regions Customer Service |
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| 2002 | 2003 | 2004 | TREND* | |
| Benchmark | 57 | 58 | 62 | 5 |
| CONUS MHS | 50 | 53 | 56 | 6 |
| ARMY | 53 | 55 | 61 | 8 |
| NAVY | 51 | 54 | 57 | 6 |
| AIR FORCE | 51 | 57 | 59 | 8 |
| OTHER | 47 | 48 | 51 | 4 |
| NORTH | 44 | 46 | 52 | 8 |
| North Army | 50 | 49 | 56 | 6 |
| North Navy | 44 | 50 | 54 | 11 |
| North Air Force | 45 | 49 | 56 | 12 |
| North Other | 38 | 40 | 47 | 9 |
| SOUTH | 52 | 58 | 58 | 6 |
| South Army | 52 | 58 | 65 | 13 |
| South Navy | 52 | 53 | 57 | 5 |
| South Air Force | 50 | 58 | 59 | 9 |
| South Other | 53 | 59 | 52 | -1 |
| WEST | 55 | 55 | 59 | 4 |
| West Army | 57 | 58 | 62 | 5 |
| West Navy | 59 | 59 | 59 | -1 |
| West Air Force | 54 | 57 | 60 | 6 |
| West Other | 51 | 47 | 56 | 6 |
| OVERSEAS | 58 | 58 | 63 | 6 |
| Overseas Army | 54 | 57 | 64 | 10 |
| Overseas Navy | 59 | 58 | 71 | 11 |
| Overseas Air Force | 61 | 64 | 63 | 2 |
| Overseas Other | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||