 |
 |
|||
|
Active Duty Dependents , All Regions Customer Service Problem Finding/Understanding Written Material |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 49 | 51 | 47 | -2 |
| ARMY | 52 | 52 | 53 | 1 |
| NAVY | 51 | 53 | 50 | -1 |
| AIR FORCE | 47 | 55 | 50 | 2 |
| OTHER | 45 | 47 | 40 | -5 |
| NORTH | 45 | 42 | 44 | -1 |
| North Army | 52 | 41 | 51 | -1 |
| North Navy | 47 | 52 | 46 | -1 |
| North Air Force | 44 | 52 | 47 | 3 |
| North Other | 37 | 31 | 37 | 0 |
| SOUTH | 50 | 59 | 48 | -2 |
| South Army | 55 | 58 | 58 | 2 |
| South Navy | 49 | 53 | 48 | -1 |
| South Air Force | 44 | 55 | 48 | 4 |
| South Other | 50 | 65 | 42 | -8 |
| WEST | 51 | 52 | 49 | -3 |
| West Army | 49 | 54 | 53 | 4 |
| West Navy | 58 | 53 | 54 | -4 |
| West Air Force | 52 | 55 | 51 | 0 |
| West Other | 47 | 46 | 40 | -6 |
| OVERSEAS | 51 | 56 | 53 | 2 |
| Overseas Army | 50 | 59 | 53 | 3 |
| Overseas Navy | 50 | 62 | 60 | 10 |
| Overseas Air Force | 54 | 57 | 55 | 1 |
| Overseas Other | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||