Retirees and Dependents , 2004 Composite Scores, All Regions


Retirees and Dependents , All Regions 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Trends
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	71	74	91	89	60	85	59	69	72	72	89	79
ARMY	71	71	90	89	59	84	60	68	75	73	89	79
NAVY	71	72	90	87	60	85	59	68	69	73	89	79
AIR FORCE	71	71	92	88	63	86	63	68	69	71	90	82
OTHER	72	77	91	89	58	85	57	71	72	73	89	77
NORTH	72	75	92	89	56	83	55	70	74	73	89	78
North Army	69	71	90	88	56	82	55	65	77	75	89	81
North Navy	70	73	90	87	56	83	57	71	72	71	90	77
North Air Force	69	69	92	88	58	80	58	68	72	72	90	80
North Other	74	80	94	90	56	83	54	72	73	73	89	77
SOUTH	72	74	90	89	60	86	62	70	71	72	90	78
South Army	73	73	89	90	62	84	66	72	71	72	89	77
South Navy	75	76	91	88	60	87	61	70	69	72	90	80
South Air Force	72	72	92	88	65	89	66	69	69	72	90	79
South Other	71	74	90	89	59	86	59	69	72	72	90	77
WEST	71	74	91	89	63	86	59	68	71	72	88	80
West Army	69	69	90	90	61	87	59	67	77	70	87	78
West Navy	68	68	91	87	66	85	60	62	66	76	86	81
West Air Force	72	72	92	87	65	86	63	67	67	71	90	86
West Other	72	79	92	90	61	87	56	72	72	73	88	79
OVERSEAS	70	70	91	89	56	85	50	68	74	75	87	68
Overseas Army	70	70	92	89	*******	*******	56	71	80	75	89	79
Overseas Navy	72	71	93	96	*******	*******	55	73	78	83	82	74
Overseas Air Force	76	74	89	90	*******	*******	47	69	62	67	89	81
Overseas Other	67	68	90	87	*******	85	45	65	75	76	86	49
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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