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Retirees and Dependents , All Regions
Courteous and Helpful Office Staff
2004
  Courteous and Respectful Helpful
Benchmark 93 88
CONUS MHS 94 89
ARMY 93 87
NAVY 93 88
AIR FORCE 95 89
OTHER 94 89
NORTH 94 90
North Army 94 87
North Navy 93 87
North Air Force 95 90
North Other 95 92
SOUTH 93 88
South Army 92 86
South Navy 93 89
South Air Force 94 89
South Other 92 88
WEST 94 89
West Army 93 87
West Navy 94 88
West Air Force 95 89
West Other 95 89
OVERSEAS 93 88
Overseas Army 95 89
Overseas Navy 98 88
Overseas Air Force 93 86
Overseas Other 91 88
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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