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Retirees and Dependents , All Regions
How Well Doctors Communicate
2004
  Listens Carefully Explains so You can Understand Shows Respect Spends Time with You
Benchmark 89 93 91 83
CONUS MHS 89 92 91 83
ARMY 89 93 91 85
NAVY 88 91 89 82
AIR FORCE 87 91 90 82
OTHER 89 92 91 84
NORTH 89 92 90 84
North Army 88 92 90 83
North Navy 88 89 88 81
North Air Force 87 93 90 82
North Other 90 93 91 85
SOUTH 89 92 91 83
South Army 90 93 92 85
South Navy 88 92 88 84
South Air Force 88 91 91 82
South Other 89 92 91 83
WEST 89 92 90 83
West Army 91 95 90 86
West Navy 88 91 90 80
West Air Force 86 91 90 81
West Other 89 92 91 85
OVERSEAS 88 89 94 86
Overseas Army 90 93 92 83
Overseas Navy 98 95 100 90
Overseas Air Force 89 92 93 87
Overseas Other 83 84 95 86
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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