Retirees and Dependents , Customer Service , All Regions


Retirees and Dependents , All Regions Customer Service 2004
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	61	71
CONUS MHS	51	55	73
ARMY	50	53	75
NAVY	55	54	70
AIR FORCE	54	57	79
OTHER	49	54	72
NORTH	44	51	73
North Army	43	48	78
North Navy	50	50	66
North Air Force	44	54	75
North Other	43	52	72
SOUTH	52	55	73
South Army	58	57	69
South Navy	59	53	68
South Air Force	56	56	81
South Other	49	54	72
WEST	56	59	75
West Army	50	58	76
West Navy	57	63	78
West Air Force	56	60	80
West Other	56	58	70
OVERSEAS	41	52	76
Overseas Army	52	*******	*******
Overseas Navy	*******	*******	*******
Overseas Air Force	50	*******	*******
Overseas Other	*******	*******	*******
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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