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Retirees and Dependents , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 50 | 51 | 1 |
| ARMY | 55 | 50 | 50 | -5 |
| NAVY | 56 | 57 | 55 | -1 |
| AIR FORCE | 55 | 56 | 54 | -1 |
| OTHER | 45 | 48 | 49 | 3 |
| NORTH | 47 | 47 | 44 | -3 |
| North Army | 47 | 43 | 43 | -4 |
| North Navy | 51 | 54 | 50 | 0 |
| North Air Force | 48 | 46 | 44 | -4 |
| North Other | 46 | 47 | 43 | -3 |
| SOUTH | 51 | 55 | 52 | 2 |
| South Army | 61 | 56 | 58 | -3 |
| South Navy | 60 | 62 | 59 | -1 |
| South Air Force | 60 | 60 | 56 | -3 |
| South Other | 44 | 52 | 49 | 5 |
| WEST | 53 | 48 | 56 | 3 |
| West Army | 63 | 50 | 50 | -13 |
| West Navy | 59 | 57 | 57 | -2 |
| West Air Force | 52 | 55 | 56 | 4 |
| West Other | 49 | 42 | 56 | 8 |
| OVERSEAS | 30 | 58 | 41 | 11 |
| Overseas Army | 31 | *** | 52 | 22 |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | 50 | *** |
| Overseas Other | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||