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Retirees and Dependents , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 55 | 58 | 55 | 0 |
| ARMY | 56 | 58 | 53 | -3 |
| NAVY | 58 | 58 | 54 | -3 |
| AIR FORCE | 63 | 62 | 57 | -6 |
| OTHER | 51 | 57 | 54 | 3 |
| NORTH | 46 | 51 | 51 | 5 |
| North Army | 48 | 48 | 48 | 0 |
| North Navy | 49 | 51 | 50 | 1 |
| North Air Force | 47 | 51 | 54 | 7 |
| North Other | 44 | 53 | 52 | 7 |
| SOUTH | 58 | 59 | 55 | -2 |
| South Army | 60 | 65 | 57 | -2 |
| South Navy | 59 | 56 | 53 | -6 |
| South Air Force | 67 | 65 | 56 | -10 |
| South Other | 53 | 56 | 54 | 1 |
| WEST | 62 | 64 | 59 | -3 |
| West Army | 66 | 64 | 58 | -8 |
| West Navy | 70 | 75 | 63 | -8 |
| West Air Force | 66 | 65 | 60 | -6 |
| West Other | 57 | 62 | 58 | 1 |
| OVERSEAS | 76 | 53 | 52 | -24 |
| Overseas Army | *** | *** | *** | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** |
| Overseas Other | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||