Retirees and Dependents , Customer Service , All Regions


Retirees and Dependents , All Regions Customer Service Problem with Paperwork
	2002	2003	2004	TREND*
Benchmark	56	59	71	15
CONUS MHS	58	57	73	16
ARMY	57	56	75	18
NAVY	57	62	70	14
AIR FORCE	61	61	79	18
OTHER	56	55	72	16
NORTH	50	53	73	23
North Army	52	49	78	26
North Navy	53	52	66	13
North Air Force	50	57	75	25
North Other	48	55	72	24
SOUTH	59	59	73	14
South Army	60	61	69	9
South Navy	49	68	68	19
South Air Force	65	61	81	16
South Other	59	56	72	13
WEST	64	58	75	11
West Army	67	58	76	8
West Navy	71	69	78	7
West Air Force	63	64	80	17
West Other	62	53	70	8
OVERSEAS	33	72	76	43
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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