Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
	2002	2003	2004	TREND
Benchmark	79	81	83	4
CONUS MHS	81	83	84	3
ARMY	80	80	84	4
NAVY	77	85	84	6
AIR FORCE	83	83	85	2
OTHER	81	83	84	3
NORTH	77	81	81	4
North Army	80	77	82	2
North Navy	76	86	83	7
North Air Force	79	75	79	0
North Other	77	81	82	4
SOUTH	83	84	86	3
South Army	79	84	85	6
South Navy	79	86	86	7
South Air Force	85	86	88	3
South Other	84	84	85	2
WEST	82	83	85	2
West Army	85	79	87	2
West Navy	78	80	82	4
West Air Force	82	85	84	2
West Other	83	83	85	2
OVERSEAS	33	67	81	49
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	81	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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