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All Users , All Regions
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 48 49 70
ARMY 48 50 72
NAVY 52 49 70
AIR FORCE 50 51 75
OTHER 45 49 68
NORTH 44 44 68
North Army 42 44 70
North Navy 50 46 67
North Air Force 45 47 70
North Other 41 43 66
SOUTH 50 51 72
South Army 55 56 73
South Navy 51 51 70
South Air Force 52 51 76
South Other 46 49 70
WEST 49 53 71
West Army 46 52 72
West Navy 54 52 73
West Air Force 50 53 74
West Other 48 55 65
OVERSEAS 50 53 74
Overseas Army 50 52 74
Overseas Navy 55 54 73
Overseas Air Force 54 55 76
Overseas Other 38 53 71
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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