 |
 |
|||
|
All Users , All Regions Customer Service |
||||
| 2002 | 2003 | 2004 | TREND* | |
| Benchmark | 57 | 58 | 62 | 5 |
| CONUS MHS | 51 | 52 | 56 | 5 |
| ARMY | 52 | 53 | 57 | 4 |
| NAVY | 52 | 55 | 57 | 5 |
| AIR FORCE | 53 | 56 | 59 | 5 |
| OTHER | 48 | 49 | 54 | 6 |
| NORTH | 45 | 47 | 52 | 7 |
| North Army | 48 | 47 | 52 | 5 |
| North Navy | 46 | 49 | 54 | 8 |
| North Air Force | 45 | 50 | 54 | 9 |
| North Other | 43 | 46 | 50 | 7 |
| SOUTH | 53 | 55 | 58 | 5 |
| South Army | 54 | 56 | 61 | 7 |
| South Navy | 54 | 54 | 57 | 4 |
| South Air Force | 55 | 56 | 60 | 4 |
| South Other | 50 | 54 | 55 | 5 |
| WEST | 55 | 55 | 58 | 3 |
| West Army | 56 | 56 | 57 | 1 |
| West Navy | 60 | 62 | 60 | -1 |
| West Air Force | 54 | 57 | 59 | 5 |
| West Other | 52 | 49 | 56 | 4 |
| OVERSEAS | 53 | 59 | 59 | 6 |
| Overseas Army | 56 | 59 | 58 | 3 |
| Overseas Navy | 53 | 65 | 61 | 7 |
| Overseas Air Force | 60 | 61 | 62 | 2 |
| Overseas Other | 27 | 47 | 54 | 27 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||