Click for Component data  Return to Main Page      Help
All Users , All Regions
Customer Service
Problem with Paperwork
  2002 2003 2004 TREND*
Benchmark 56 59 71 15
CONUS MHS 54 54 70 16
ARMY 56 56 72 16
NAVY 56 57 70 14
AIR FORCE 56 58 75 18
OTHER 51 52 68 16
NORTH 48 51 68 20
North Army 51 52 70 19
North Navy 49 51 67 18
North Air Force 49 53 70 21
North Other 45 49 66 21
SOUTH 56 56 72 16
South Army 55 55 73 18
South Navy 56 55 70 14
South Air Force 59 57 76 17
South Other 55 56 70 15
WEST 59 57 71 12
West Army 60 58 72 12
West Navy 67 61 73 6
West Air Force 55 60 74 19
West Other 57 49 65 9
OVERSEAS 59 65 74 15
Overseas Army 63 63 74 11
Overseas Navy 60 70 73 13
Overseas Air Force 65 67 76 10
Overseas Other 26 55 71 45
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users