 |
 |
|||
|
All Users , All Regions Claims Processing |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 81 | 83 | 85 | 3 |
| CONUS MHS | 80 | 82 | 82 | 3 |
| ARMY | 79 | 80 | 81 | 2 |
| NAVY | 76 | 79 | 81 | 5 |
| AIR FORCE | 80 | 82 | 84 | 3 |
| OTHER | 80 | 83 | 82 | 2 |
| NORTH | 75 | 77 | 79 | 5 |
| North Army | 75 | 76 | 79 | 4 |
| North Navy | 73 | 77 | 80 | 7 |
| North Air Force | 73 | 78 | 77 | 4 |
| North Other | 76 | 79 | 80 | 4 |
| SOUTH | 83 | 84 | 84 | 1 |
| South Army | 81 | 84 | 82 | 1 |
| South Navy | 79 | 82 | 82 | 3 |
| South Air Force | 83 | 83 | 86 | 2 |
| South Other | 84 | 85 | 84 | -1 |
| WEST | 81 | 83 | 83 | 3 |
| West Army | 81 | 81 | 83 | 2 |
| West Navy | 80 | 82 | 83 | 3 |
| West Air Force | 81 | 83 | 85 | 4 |
| West Other | 81 | 84 | 83 | 3 |
| OVERSEAS | 73 | 80 | 81 | 8 |
| Overseas Army | 83 | 83 | 82 | -2 |
| Overseas Navy | 65 | 71 | 80 | 14 |
| Overseas Air Force | 75 | 76 | 82 | 7 |
| Overseas Other | 47 | 84 | 79 | 32 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||