All Users , Claims Processing , All Regions


All Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2002	2003	2004	TREND
Benchmark	79	81	83	4
CONUS MHS	78	80	82	4
ARMY	77	79	81	4
NAVY	75	77	80	5
AIR FORCE	79	80	83	4
OTHER	78	81	81	3
NORTH	74	76	79	5
North Army	73	74	79	6
North Navy	73	76	80	7
North Air Force	74	76	77	2
North Other	75	78	79	4
SOUTH	80	82	83	3
South Army	79	84	81	2
South Navy	76	79	82	5
South Air Force	82	82	85	3
South Other	81	83	83	2
WEST	79	81	82	3
West Army	79	79	84	5
West Navy	80	79	80	0
West Air Force	79	82	84	5
West Other	80	82	82	2
OVERSEAS	67	79	78	11
Overseas Army	81	83	79	-2
Overseas Navy	64	69	79	16
Overseas Air Force	72	74	79	7
Overseas Other	27	82	74	48
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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