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All Users , All Regions Claims Processing Claims Handled Correctly |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 83 | 85 | 86 | 3 |
| CONUS MHS | 81 | 83 | 83 | 2 |
| ARMY | 81 | 81 | 82 | 0 |
| NAVY | 77 | 81 | 82 | 4 |
| AIR FORCE | 82 | 83 | 85 | 3 |
| OTHER | 82 | 85 | 83 | 1 |
| NORTH | 76 | 79 | 80 | 4 |
| North Army | 77 | 77 | 79 | 3 |
| North Navy | 74 | 78 | 80 | 6 |
| North Air Force | 73 | 80 | 78 | 5 |
| North Other | 77 | 80 | 80 | 3 |
| SOUTH | 86 | 86 | 84 | -2 |
| South Army | 83 | 85 | 82 | -1 |
| South Navy | 82 | 85 | 82 | 0 |
| South Air Force | 85 | 84 | 87 | 2 |
| South Other | 88 | 88 | 84 | -4 |
| WEST | 82 | 85 | 85 | 3 |
| West Army | 84 | 83 | 83 | -1 |
| West Navy | 80 | 85 | 85 | 5 |
| West Air Force | 83 | 85 | 86 | 3 |
| West Other | 81 | 86 | 84 | 3 |
| OVERSEAS | 78 | 81 | 84 | 6 |
| Overseas Army | 86 | 83 | 84 | -2 |
| Overseas Navy | 67 | 73 | 80 | 13 |
| Overseas Air Force | 77 | 79 | 85 | 8 |
| Overseas Other | 68 | 85 | 84 | 16 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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