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All Users , South Army Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 49 | 70 |
| ARMY | 48 | 50 | 72 |
| SOUTH | 50 | 51 | 72 |
| South Army | 55 | 56 | 73 |
| Bayne-Jones ACH | 64 | 67 | 59 |
| Brooke AMC | 51 | 60 | 71 |
| Darnall ACH | 65 | 67 | 70 |
| Eisenhower AMC | 53 | 51 | 76 |
| Fox AHC | 57 | 62 | 76 |
| Lyster ACH | 44 | 37 | 62 |
| Martin ACH | 48 | 54 | 75 |
| Moncrief ACH | 71 | 58 | 71 |
| Reynolds ACH | 55 | 64 | 82 |
| Winn ACH | 39 | 36 | 72 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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