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All Users , South Other
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 48 49 70
OTHER 45 49 68
SOUTH 50 51 72
South Other 46 49 70
Out of Catchment South Region 44 49 70
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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