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All Users , West Army Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 49 | 70 |
| ARMY | 48 | 50 | 72 |
| WEST | 49 | 53 | 71 |
| West Army | 46 | 52 | 72 |
| Bassett ACH | 58 | 49 | 64 |
| Evans ACH | 53 | 57 | 74 |
| Irwin ACH | 40 | 50 | 68 |
| L. Wood ACH | 51 | 45 | 70 |
| Madigan AMC | 45 | 58 | 70 |
| Munson AHC | 37 | 49 | 77 |
| R W Bliss AHC | 43 | 54 | 74 |
| Tripler AMC | 52 | 46 | 59 |
| Weed ACH | 46 | 54 | 76 |
| William Beaumont AMC | 37 | 49 | 74 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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