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All Users , West Army Customer Service Problem with Paperwork |
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| 2002 | 2003 | 2004 | TREND* | |
| Benchmark | 56 | 59 | 71 | 15 |
| CONUS MHS | 54 | 54 | 70 | 16 |
| ARMY | 56 | 56 | 72 | 16 |
| WEST | 59 | 57 | 71 | 12 |
| West Army | 60 | 58 | 72 | 12 |
| Bassett ACH | 56 | 62 | 64 | 8 |
| Evans ACH | 56 | 57 | 74 | 17 |
| Irwin ACH | 64 | 54 | 68 | 4 |
| L. Wood ACH | 66 | 70 | 70 | 5 |
| Madigan AMC | 63 | 51 | 70 | 7 |
| Munson AHC | 57 | 57 | 77 | 20 |
| R W Bliss AHC | 66 | 69 | 74 | 8 |
| Tripler AMC | 58 | 59 | 59 | 1 |
| Weed ACH | 63 | 70 | 76 | 13 |
| William Beaumont AMC | 58 | 58 | 74 | 16 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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