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All Users , West Army Claims Processing Claims Handled in a Reasonable Time |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 79 | 81 | 83 | 4 |
| CONUS MHS | 78 | 80 | 82 | 4 |
| ARMY | 77 | 79 | 81 | 4 |
| WEST | 79 | 81 | 82 | 3 |
| West Army | 79 | 79 | 84 | 5 |
| Bassett ACH | 76 | 78 | 71 | -5 |
| Evans ACH | 72 | 70 | 88 | 15 |
| Irwin ACH | 80 | 72 | 79 | -1 |
| L. Wood ACH | 68 | 80 | 86 | 18 |
| Madigan AMC | 84 | 87 | 87 | 2 |
| Munson AHC | 74 | 74 | 77 | 3 |
| R W Bliss AHC | 89 | 85 | 87 | -2 |
| Tripler AMC | 83 | 83 | 81 | -1 |
| Weed ACH | 89 | 83 | 81 | -8 |
| William Beaumont AMC | 73 | 93 | 83 | 10 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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